Hi, we're ASPL (Artifact Solutions Private Limited) and welcome to the ASPL Refund Rules. These rules outline what you can expect from us (ASPL) of the items (software/ services) you buy / order. They provide a transparent approach to refunds giving you a great platform experience and a "fair go".
As a creator and owner of the items designed developed in ASPL, each of us is responsible to you for items you purchased / ordered. These rules are based on consumer laws that we think are the best “baseline” to apply to transactions that happen on ASPL so you as the client/buyer have a consistent experience and know what to expect from all authors. Please be aware that in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.
This policy explains how you will utilize of your customer’s information. Please refer the PrivacyPolicy.html page as a Policy.
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
Digital Refund Policy (for Digital Goods)
A digital product – such as an Application download or a Mobile App download – cannot be returned. Of course in case if it malfunction you can demand a correction and next version will be provided, or in some cases, digital products can be repaired, by releasing a software patch to fix any bugs.
However, digital products can’t usually be returned, as they are downloadable, licensed, or accessed on a subscription basis. This means that the primary way for your customers to deal with any problems is to ask for a refund, or for them to cancel their subscription altogether.
If you are NOT 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 15 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. It must accompany with a declaration from the purchaser that the same will never be utilized in any manner whatsoever in his known or own organization.
Service Refund Policy (for Services)
If you are NOT 100% satisfied with services you have received, within 4 days from the purchase date, we will fully refund the cost of your order, based on feedback and intimation.
Here are the situations in which we expect to give a refund on an item and related services you have purchased.
· Item is "not as described"
· Item doesn't work the way it should
· Item has a security vulnerability
· Item support is promised but not provided
· Item support extension not used
· Items that have not been downloaded
· Why a refund may not be given
· Resolving disputes
An item is "not as described" if it is materially different from the item description or preview so you should expect the author to "tell it like it is" when it comes to the features and functionality of items. If it turns out the item is "not as described" you will be entitled to a refund.
If an item doesn't work the way it should and can't easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you'd known about the problem in the first place. If the item can be fixed, then the author is required to do so promptly by updating the item otherwise you are entitled to a refund of that item.
If an item contains a security vulnerability and can't easily be fixed you are entitled to a refund of the item. If the item can be fixed, then the author should do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then you are entitled to a refund of that item.
If an author advertisers their item as including item support and you are not provide that support in accordance with the item support policy you will be entitled to a refund of your purchased support.
If you purchase an item support extension and request a refund of that extension before your existing item support expires you are entitled to a refund of that item support extension.
If you have not downloaded a purchased item within 3 months from the date of purchase, you may be eligible for refund. You will be required to provide the author of that item your purchase code in order for the author to verify your claim that you have not downloaded an item. Although we think 3 months is a reasonable time, depending on where you are located, you might have a longer period to claim a refund if you have purchased for personal use and haven't downloaded the item.
If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
· you don't want it after you've downloaded it;
· the item did not meet your expectations;
· you simply change your mind;
· you bought an item by mistake;
· you do not have sufficient expertise to use the item;
· you ask for goodwill; or
· you can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation).
If you can't come to an agreement about a refund, you can raise a dispute and have ASPL investigate the matter. We will make a decision based on all available information and you agree that our decision is final.
Version 1.0 - Effective date: 29, Dec, 2016.